Refund Policy

1. General Policy

All sales are final. IdeaPulley offers a limited refund window strictly as described in this policy. Outside of this window, no refunds, credits, exchanges, or reversals of any kind will be provided.

By subscribing to a paid plan, you acknowledge that you have read and agree to this Refund Policy. If you do not agree, do not subscribe.

2. 14-Day Money-Back Guarantee (First-Time Subscribers Only)

We offer a one-time, 14-day money-back guarantee for first-time subscribers only. This guarantee:

• Applies exclusively to your first-ever paid subscription on IdeaPulley
• Must be requested within 14 calendar days of your initial purchase date
• Covers the subscription fee only — add-on charges, overage fees, or third-party costs are excluded
• Requires a written request to support@ideapulley.com
• Refunds are processed to the original payment method within 5-10 business days of approval

This is the ONLY refund offer IdeaPulley provides. No other refund, credit, or reimbursement will be issued under any circumstances.

3. Non-Refundable Items

THE FOLLOWING ARE STRICTLY NON-REFUNDABLE:

• Subscription renewals (monthly or annual)
• Upgrade charges or plan changes
• Add-on features or premium upgrades
• Credits purchased or consumed
• Any fees incurred after the 14-day window
• Accounts terminated for Terms of Service violations
• Accounts terminated for inactivity
• Free trial conversions to paid plans (after trial period)
• Bulk or enterprise purchases (unless contractually specified)
• Any third-party fees incurred through our service

4. No Refund for AI-Generated Content

IdeaPulley uses artificial intelligence to generate business analyses, market insights, and recommendations. You acknowledge and agree that:

• AI-generated content is probabilistic and may contain errors, inaccuracies, or hallucinations
• You will NOT receive a refund based on the quality, accuracy, completeness, or suitability of AI-generated content
• You will NOT receive a refund because AI output did not meet your expectations
• You are solely responsible for independently verifying all AI-generated content before making any business decisions

5. No Refund for Business Outcomes

IdeaPulley is a tool for idea exploration and research. It is NOT a guarantee of business success. You will NOT receive a refund based on:

• Failure of your business or startup idea
• Loss of revenue, profits, or business opportunities
• Investment losses or financial decisions made based on our tool
• Lack of product-market fit or market demand
• Competition or market changes
• Any adverse business outcome whatsoever

6. No Refund for Service Changes

We reserve the right to modify, suspend, or discontinue any feature, plan, pricing tier, or aspect of the Service at any time. You will NOT receive a refund based on:

• Removal or modification of features
• Changes to pricing or plan structures
• Changes to AI models or output quality
• Changes to usage limits or quotas
• Service discontinuation or migration

7. No Refund for Technical Issues

You will NOT receive a refund based on:

• Service downtime, outages, or interruptions
• Bugs, errors, or defects in the Service
• Slow performance or latency issues
• Compatibility issues with your browser, device, or OS
• Data loss or corruption
• Third-party service failures (payment processors, AI providers, etc.)

8. Auto-Renewal and Cancellation

Subscriptions automatically renew at the end of each billing period. You are responsible for cancelling before the renewal date to avoid being charged.

• You cancel through your account settings — not by contacting support (though support can assist)
• Cancellation takes effect at the end of the current billing period — you retain access until then
• Renewal charges are NON-REFUNDABLE — even if you forgot to cancel
• We are NOT responsible for reminding you before renewal

9. Chargeback and Payment Disputes

YOU AGREE NOT TO INITIATE CHARGEBACKS OR PAYMENT DISPUTES.

If you initiate a chargeback or payment dispute:

• Your account will be immediately and permanently terminated
• All your data, content, and ideas may be deleted without notice
• You will be responsible for all chargeback fees, bank fees, and collection costs
• We reserve the right to pursue collections action for fraudulent chargebacks
• We may report fraudulent chargebacks to payment networks and law enforcement

If you believe a charge was made in error, you MUST contact support@ideapulley.com first. We will review your request in good faith.

10. Account Termination

If your account is terminated — whether by you or by us — no refund will be issued for:

• Unused portions of your billing period
• Purchased credits or add-ons
• Any pre-paid fees

We reserve the right to terminate any account at any time, with or without cause, and without refund.

11. Disputes and Limitation of Liability

IN NO EVENT SHALL IDEAPULLEY'S TOTAL LIABILITY FOR ANY REFUND DISPUTE EXCEED THE AMOUNT YOU ORIGINALLY PAID FOR THE SPECIFIC TRANSACTION IN QUESTION.

You waive ALL claims for consequential, incidental, special, punitive, or exemplary damages arising from refund disputes.

All refund disputes must be resolved through binding arbitration as described in our Terms of Service.

12. Right to Deny

We reserve the right to deny any refund request, even within the 14-day window, at our sole discretion. Grounds for denial include but are not limited to:

• Abuse or manipulation of the refund policy
• Multiple refund requests across accounts
• Violation of our Terms of Service
• Fraudulent payment activity
• Excessive usage before requesting a refund

14. Changes to This Policy

We may update this Refund Policy at any time. Changes take effect immediately upon posting. Your continued use of the Service after changes constitutes acceptance. We are NOT obligated to notify you of changes.

15. Contact

For refund requests (within the 14-day window only), contact: